Terms and Conditions

Senteurs du Vietnam - General Conditions of Sale

Senteurs du Vietnam is a travel agency created by two French brothers living in Vietnam and dependent on Vietnamese law as shown by the company’s local tourist license available here.

1. Validity of the sent quotations and offers

The prices of our programs and excursions are valid for any booking made and validated within the validity date specified on the program or excursion and by default during the month following the mailing of the program or excursion.

The booking is effective and validated upon receipt of payment or deposit. Any subsequent modification or cancellation of a booking is subject to our terms and conditions (confers points 3 and 4).

Beyond this period, the price may be adjusted if any price changes have taken place, including administrative taxes and charges, site entrances fees, inflation (oil, food), etc.

The hotels mentioned in the programmes are indicative, subject to availability during validation and can be modified by hotels of equivalent categories if necessary. Unless otherwise stated, check-in takes place from 14:00 and check-out before 11:00.

Note: For all quotes for travel within 2 months, please first consult our standard programs to get an idea of the budget. Indeed, we reserve the right to charge 50 € for the travel proposal which will come as a deduction from the cost of the trip when it is validated.

2.Validation of the booking

2.1 Full trips

For full trips, the validation of the booking is effective only upon receipt of a deposit of at least 50% of the total price of the service, unless stated otherwise upon validation.

The remaining payment must be made no later than 45 days before the date your trip is scheduled.

 2.2 Cruise in Halong Bay and Excursions in Vietnam

For the cruises on Halong Bay and the Excursions in Vietnam, the validation of the booking is effective only upon receipt of a deposit of at least 50% of the total price of the service.

The remaining payment must be made no later than 45 days before the date your cruise or your excursion is scheduled.

2.3 Excursions in Hue

For the the Excursions in Hue, the validation of the booking is effective only upon receipt of a deposit of at least 50% of the total price of the service.

The remaining payment can be made when we meet before the service if you arrive in Hue at least 1 day before the date of the excursion, unless stated otherwise upon validation.

3. Changes of the booking

Changes in travel or excursions dates are handled on an individual basis and may result in additional costs.

4. Cancellations

Any booking cancellation is subject to the following conditions in normal periods. We reserve the right, at our sole discretion, to provide more advantageous terms depending on the reason for the cancellation.
In case of cancellation between the validation of the trip and 45 days before departure, we will refund you 80% of the cost of the service.
In case of cancellation between the 45 days and 15 days before departure, we will refund you 50% of the cost of the service.

In case of cancellation between the 15 days and 2 days before departure, we will refund you 25% of the cost of the service.

5. Prices and Payments

The prices displayed on the website are for information only and do not serve as a quotation.

Also, the prices mentioned do not concern the Vietnamese New Year period (10 days before and 10 days after) as well as the period from the 29th of April to the 3rd of May.

Moreover, the prices in euros and dollars are for information only, the exchange rate in force is the one mentioned in the invoice sent during the validation of the booking.

We accept payments by bank transfer, credit card via One Pay and cash.
For payments by bank transfer, transfer and foreign exchange fees are the responsibility of the customer and depend on your bank.
For credit card payments via One Pay, the fee is 4% and is included in the payment link.

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Agence de voyage à Hué offrant voyages sur mesures au Vietnam et activités découverte mêlant traditions, gastronomie, détente et aventure.

Adresse

12/69 rue Le Ngo Cat, TP. Hué,
Vietnam

Téléphone

Email

Travel agency in Hue offering tailor-made trips to Vietnam and discovery activities combining traditions, gastronomy, leisure and adventure.

Address

12/69 Le Ngo Cat Street, TP. Hué,
Vietnam

Phone

Email